# Grand Wailea – Waldorf Astoria Resort: Guest FAQ

Pacific Dream Photography · on-site studio at Grand Wailea, 3850 Wailea Alanui Drive, Wailea, Maui, HI 96753

Last updated: 2026-11-02.

## Quick facts

| | |
|---|---|
| Where to meet | By the "Lucky Mermaid" statue in the middle of the Grand Wailea main lobby |
| Session | 45 minutes, complimentary, no session fee, no purchase obligation; one complimentary session per room per stay |
| Session start times | 7:00 am, 8:00 am, 8:45 am, 4:45 pm and 5:45 pm daily (also 7:30 am on Fridays) |
| Photo viewing | The next day, in person at our on-site studio, between 9 am and 3 pm (20 to 60 minutes), before you check out |
| Prices | Collections from $695 (20 high-resolution digital images); single images $89 |
| Book online | https://gwr.fullslate.com/ (24 hours to 9 months ahead) |
| Short notice / same day | gwr@pacificdreamphotography.com · (808) 875-1234 ext. 4477 |
| Cancellation | 24 hours' notice; no-shows and cancellations within 24 hours: $150 fee |
| Website | https://pacificdreamphotography.com/location/grand-wailea-waldorf-astoria-resort/ |

## Questions and answers

**Who can book a session?**

The complimentary photo experience is offered exclusively to guests staying at the Grand Wailea. Each room receives one complimentary session per stay. When you book, we ask for your room number and check-out date.

**What does the session cost?**

The 45-minute session is complimentary, with no session fee and no obligation to buy. We edit your photos overnight and invite you back the next day for a private viewing, where you choose and purchase only the photos you love. Collections start at $695 for 20 high-resolution digital images, and single images are $89 each.

**Can we book more than one session, or bring a large group?**

Each room receives one complimentary session per stay, and each session has its own viewing. Viewings cannot be combined. Large multi-generational families of 20 people or more should arrange a Custom Experience Session directly with us at gwr@pacificdreamphotography.com.

**How long is the session, and where do we go?**

Sessions last 45 minutes. Your photographer takes you to several of the resort's most scenic spots and finishes at the beach, so you have a variety of beautiful Hawaiian backdrops to choose from. It goes by faster than you think.

**Where do we meet?**

Meet your photographer by the "Lucky Mermaid" statue in the middle of the Grand Wailea main lobby for a short meet and greet.

**How do I book, and how far ahead?**

Book online at https://gwr.fullslate.com/ from 24 hours up to 9 months ahead. Same-day and short-notice sessions are possible case by case. For those, email gwr@pacificdreamphotography.com or call (808) 875-1234 ext. 4477. Sessions book quickly, so we recommend booking early in your stay. This leaves time for your next-day viewing before you check out.

**What's the best time of day?**

Every session time is beautiful. We offer morning start times (7:00, 8:00 and 8:45 am, plus 7:30 am on Fridays) and late-afternoon start times (4:45 and 5:45 pm). Choose whatever works best for your group. With young children, morning sessions are often the easiest.

**Who are sessions for?**

We photograph families, couples, multi-generational families, maternity, honeymoon and proposal sessions. When you book, tell us what you are celebrating, the ages of any children and any special requests or accessibility needs. If you have had a session with us before, tell us if you would like to recreate a favorite pose.

**Are young children OK?**

Yes, we love photographing children. Please tell us their ages when you book. Sessions are 45 minutes, and your photographer can wrap up a little early if little ones get tired.

**What should we wear?**

Wear something that makes you feel comfortable and confident. You can coordinate outfits, dress up or keep it casual. The best photos come from families who are relaxed and having fun. Light colors such as whites, khakis, light blues and pastels photograph well. Black, navy and fine patterns are best avoided.

**Can we change outfits or wear wedding attire?**

Outfit changes are possible case by case. Please tell us in advance at gwr@pacificdreamphotography.com. We are not permitted to photograph guests in wedding attire or offer wedding-style photography on the Grand Wailea property. Those sessions must be booked through the Grand Wailea Catering department.

**Should we bring our own cameras or phones?**

There is no need. We kindly ask you to leave cameras and phones in your room so you can be fully present while we capture the moments for you.

**When do we see our photos?**

We edit your photos overnight. You can view them at our on-site studio as early as the next morning, between 9 am and 3 pm. The viewing takes 20 to 60 minutes. When you book, tell us your preferred viewing time and check-out date, because the viewing must happen before you leave the resort. With high demand, viewing times before check-out can fill up.

**Can we view online instead?**

We prefer to show you your photos in person, because it is fun for the whole group and we can answer your questions. If you cannot attend a viewing before you leave, please contact us at gwr@pacificdreamphotography.com and we will explain the online viewing option.

**What do we receive?**

You receive professionally edited, high-resolution digital images to download from your online gallery, with full rights to the images you purchase. We also offer prints on paper, canvas and metal, as well as albums, which can be shipped to your home.

**Can you remove people from the background?**

Yes. We remove people from the background of purchased images free of charge on request. Other retouching is $100 for up to 5 images.

**What if we need to cancel?**

Plans change, and we're happy to help you find a new time. Please give at least 24 hours' notice to cancel or reschedule your photo session. A no-show or a cancellation within 24 hours of the session carries a $150 fee. You can change or cancel online up to 24 hours before your session, or email or call us. If you need to move your viewing, just let us know as early as you can.

**Can you photograph a proposal?**

Yes. Choose "Proposal" as the session type when you book, and email gwr@pacificdreamphotography.com so we can plan the timing and the photographer's position with you in advance.

**Do you take photos at the luau?**

Yes. Pacific Dream Photography runs a photo desk at the Grand Wailea luau in the evening. Please contact us for details.

**How do we reach you?**

Pacific Dream Photography at Grand Wailea, 3850 Wailea Alanui Drive, Wailea, HI 96753 · (808) 875-1234 ext. 4477 · gwr@pacificdreamphotography.com